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Businesses of every size are now outsourcing office administration and reaping the benefits. Administrative work such as appointment setting, data entry and email responding is critical to the smooth running of a company. However, it is also repetitive and time-consuming. Outsourcing administration to the Philippines can significantly decrease costs and increase productivity, allowing you to focus on higher value tasks.

HOW IT WORKS

With years of experience outsourcing administration to the Philippines, at Integrated Office Solutions we are experts at administration BPO. We understand that trying to set up a team yourself can be a lengthy and daunting process, especially if you are offshoring office administration for the first time. That is why we take care of the whole process, finding you the perfect candidates, arranging interviews and inducting new employees into your company. With Integrated Office Solutions, you can rest assured all the control remains in your hands.

Why Outsource?

Office administration services can be costly; in particular, administrative staff salaries represent a significant expense. Alternatively, the same quality and type of work can be obtained for a much cost effective price outsourcing administration to the Philippines, with some estimates stating you can save as much as 70%. Hence, for small and medium sized enterprises, outsourcing office administration can help streamline processes and improve their bottom line.

Reduced overhead expenses and lower staff costs are two huge advantages of administration BPO, allowing you to spend more in other areas of your company. By outsourcing time-consuming and monotonous tasks, your office staff can focus on growth.

Aside from reduced labour costs, there are many other benefits to outsourcing office administration with us. These include:

Access to pre-trained and experienced professionals

Offshoring office administration tasks enables you to find pre-trained and passionate individuals you may not otherwise have access to. Integrated Office Solutions allows you to connect with highly qualified professionals across a variety of fields, so you can rest assured you have the best talent inside your company.

Freedom to choose your team

Integrated Office Solutions will help you with outsourcing office administration by finding candidates to fill any job vacancies you may have, but you can interview each applicant personally and select who you want on your team.

Outsourcing allows you to pick the people you believe are most qualified for the job. Benefits of outsourcing office administration include being able to recruit, interview and hire the applicant you want. Outsourcing office administration doesn't have to mean giving up control. In fact, you can hire as many or as few team members as you want.

Flexible schedules

Outsourcing administration to the Philippines means your new employees will be working remotely, and you can use time zones to your advantage. Imagine going to bed one night and waking up to all your admin tasks already completed. With the right organisation, you can even have your company working 24/7!

Find out more!

The Philippines is one of the best countries in the world for administration BPO. In fact, the Philippine's outsourcing industry made up 10% of the country's economy in 2015, and this number has only grown since then. If you're not one of the thousands of businesses outsourcing office administration, you're seriously missing out. Get in touch with us today to find out how you can improve your bottom line, increase productivity and more.

Integrated Office Solutions have the experience and the track record to help you find your ideal team members to help you and your business scale.

Talk to us and Optimise your business today!

Why build your own offshore team?

Increase productivity

Your offshore team operates in the time zone you prefer, allowing you to extend business hours and meet shorter turnaround times.

Focus on your core competency

It’s easy to get caught up with the daily, low value tasks; allow your onshore team to focus on their core skills and high value tasks like sales!

Reduced costs

Maximise the Philippines’ lower labor costs while legally reducing tax allowing you to scale your business.

 

Why partner with Integrated Office Solutions Inc.?

Proven track record

We have been operating since 2008 and we have been growing since, so we know what it’s like.

Our values

We’re family oriented and really take care of our team. Our low attrition rate says it all.

Boutique and personalized management

Our directors came from varying industries, so we bring a wealth of experience to help you every step of the way. We don’t do blanket approaches because we know each company has different needs.

 

WHAT OUR PARTNERS SAY...

We pride ourselves on producing outstanding results and constant growth for our trusted partners. Our partners are happy with their decision to utilise BPO services and impressed by the quality of work provided by their remote employees in the Philippines.

Streamline Your Business

Contact us today to find out how we can help your busines reach new heights!

Our team are ready and on hand to help you discover the power of our bespoke, off-shore office solutions.

Let us know what you're hoping to achieve and our team will be in touch to help come up with a personlised strategy and guide your through our invaluable service offering

Frequently Asked Questions

My team member is sick or has an emergency and can’t report to work.

We require your team members to notify his/her line manager if they will not be able to report to work or will be late. In the event that they are unable to notify their line manager, they can reach out to us so we can notify you accordingly.

My team member would like to take time off, who approves this?

You or your team member’s direct line manager should approve their leave. Your team member would then have to notify the Integrated Office Solutions team of the dates they would be on leave for accurate pay.

My team member lost a family member, how is this handled?

Integrated Office Solutions is compliant to government regulations. If your team member experiences the loss of an immediate family member (including spouse’s, if married), they are given 3 days per year as Bereavement Leave to allow them to be with family.

How many leave credits does my team member have?

We believe and promote work life balance – your team member has 20 leave credits a year (prorated from their start date) that they can either use for holidays or sick leave.

MATERNITY AND PATERNITY LEAVE


My team member is pregnant or is due to deliver a baby soon and can’t report to work.

Integrated Office Solutions is compliant with government regulations and grants maternity leaves to all pregnant female members to enable her to recover from childbirth and/or to have time to nurse her newly born child. We require your team members to notify us as soon as pregnancy is confirmed so we can provide necessary documents for the benefit and to notify you, so you are able to plan ahead. 105 days of maternity leave will be granted to a qualified female member for live childbirth regardless the mode of delivery and frequency. The law also grants qualified female member the option to extend for an additional 30 days without pay. An additional 15 days paid leave is also granted if the female member qualifies as a solo parent.

Who will be responsible for the payment of the team member which is under maternity leave?

Your female team member shall receive full pay which consist of SSS maternity benefits computed based on their average daily salary credit and the salary differential to be paid by the employer, if any.

My male team member's partner will soon deliver a baby and would like to take a leave.

Your male team member is entitled to 7 days paternity leave in the event of his partner's childbirth to enable him to lend support to his partner during the period of recovery and/or nursing of his newly-born child. Your male team member is entitled to 7 days paternity leave in the event of his partner's childbirth to enable him to lend support to his partner during the period of recovery and/or nursing of his newly-born child.

Who will be responsible for the payment of the team member which is under paternity leave?

This will be shouldered by the employer.

PERFORMANCE APPRAISALS


How is performance managed and pay appraisals happen?

Your team member’s direct line manager should track performance. We will supplement it by sending you a document containing observable behaviours like attendance, punctuality, work ethic, etc. Pay appraisals happen once a year, ideally during their anniversary month but it can be aligned to your performance cycle. Just let us know what your cycle is and we’ll work around it.

I want to give my team member a pay increase, how should I go about it?

Let us know by how much and the date that it is effective from. Should you need to know what the prevailing market value is, let us know so we can help you.

PUBLIC HOLIDAYS


It’s a public holiday in the country in which my team member reports, our organisation is closed for business today, what happens to my team member?

This is entirely up to you. They can report to work or take the day off. If you decide to have them take the day off, it will be deducted from their leave entitlement.

It is a Filipino public holiday and our domestic team has to report to work, what happens to my team member?

This is entirely up to you. If your team member reports to work, they would be entitled to holiday premium pay. How we handle leave for each placement is communicated when we advertise for each role. Each role may have a separate requirement. For example, a support or service team member may handle duties that require alignment to your local holidays required compared to IT developers who are project based and do not need to.

SEPARATION OR REDUNDANCY


Our company is restructuring and we don’t have enough work to send our offshore team member. How do we go about this?

You have the option of separating with your team member due to redundancy. This, however involves additional cost. The team member will be entitled to a month’s salary for every year of service and a fraction of six (6) months is considered a year. Your team member needs to be notified at least 30 days before their last day of work.