The Essential Role of Support Personnel
Support personnel are the backbone of the healthcare industry, contributing to a wide array of functions that encompass patient care, medical sales, administrative tasks, and communication. Customer service representatives ensure patients receive timely assistance and address their concerns. Medical representatives play a crucial role in educating healthcare professionals about new treatments and pharmaceutical products. Associates support various medical processes, while marketers help promote medical services and products. However, recent news coverage from reputable sources such as Healthcare Finance News (June 2023) and Medical Marketing & Media (May 2023) underscores the growing scarcity of these onshore support personnel, emphasizing potential ramifications for patient care, healthcare outreach, and operational efficiency.
Scarcity Impacting Patient Experience
The shortage of onshore support personnel has direct implications for the healthcare industry’s ability to provide quality patient care. Reports from Medical Economics (August 2023) highlight how the scarcity affects patient interactions, potentially leading to longer response times and reduced patient satisfaction. Inadequate customer service support may deter patients from seeking medical attention and negatively impact the overall patient experience.
What is the solution? A dedicated offshore team.
Outsourcing Services
Outsourcing Services
You don't need to be a major corporation to benefit from offshoring
We coordinate contracting operations to a third-party team in the Philippines. We maintain constant communication and engagement, and ensure your business goals and objectives are always the key focus.
You do not need to be a major corporation to benefit from BPO services. Smaller sized businesses can achieve outstanding results by working with a remote team of professionals, formed with educated individuals who are perfectly suited to your business culture.
Our team-building service allows you to conduct outsourcing work in a variety of areas including digital, administration and accounting services, research, data entry and reporting. The team of carefully selected remote employees will operate as a direct extension of your business under your control. The team at Integrated OS simply coordinate and customise your dedicated professional team in the Philippines. We take care of the foreign complexities, legislations and business laws, to allow your company to reap the rewards of this game changing concept.
The Secret Sauce Process™
How Integrated OS helps you build an Integrated team
We realised the traditional BPO system wasn’t integrated.
Over two decades, we figured out what it took — not just to set-up an offshore team, but what it took to integrate the best team, no matter where in the world they happened to be.
In a post-COVID world, everybody’s sights are set on recruiting, training and developing the right teams.
What’s interesting is that the best teams in the world understand that everybody wants to be a valuable member of a winning team that’s doing meaningful work.
This rings true, no matter where you are in the world right now.
So we created a new model that enables business leaders to augment their teams from a massive pool of highly-skilled talent — in a way where recruits become full-fledged team players who contribute to the company over the long term, in meaningful ways. All this at a fraction of the local cost.
The Secret Sauce Process™
We’re Different from other Remote Team Models
We integrate a dedicated offshore division so that teams contribute to the company over the long term, and in meaningful ways
Reduce your Operating Cost by at least 30%
Team Retention Rate like no other running at over 90%
Integrated OS caps NPAT at 10% to reinvest and redistribute
Why Integrated OS?
If you need a remote team to optimise or scale your business, we’re here to help build your team as an extension of your local team.
What Our Team and Partners Say
genuinely valued as an employee and as a person
Delighted to see how they treat people as a family and how hands on they are to the needs of their employees. They are concerned on the holistic improvement of each one of us.
Carmela R.
Phil
Verified Customer Reviews
transparent, attentive and delivered on their pitch
If you are looking to recruit staff to work for you from an offshore location, look no further than Integrated OS. These guys were transparent, attentive and delivered on their pitch.
Luke S.
Australia
Verified Customer Reviews
genuinely valued as an employee and as a person
Delighted to see how they treat people as a family and how hands on they are to the needs of their employees. They are concerned on the holistic improvement of each one of us.
Carmela R.
Phil
Verified Customer Reviews
