Speak to our Australian team now:(+61) 2 9743 8577

Market research can be defined as the process of gathering and analysing information about consumers' needs and preferences. As you can imagine, this type of data is invaluable for businesses looking to set the next big trend. Conducting market research can help businesses of all sizes improve sales and build a closer connection with their customers. But did you know an increasing number of firms are now outsourcing market research to the Philippines?

HOW IT WORKS

If it's your first time offshoring market research, you may be feeling a bit insecure as to how to go about it. With years of experience and a dedicated team, we at Integrated Office Solutions know the ins and outs of market research BPO.

Outsourcing Market Research with us is simple!

  1. You supply us with a short description for the position you want to outsource. We find, screen and interview candidates before sending you the ones most suited to your business.
  2. You select which candidates you like and we arrange an interview. Don't worry, you can choose what to ask and find out everything you need to know.
  3. You decide who you'd like to hire and we induct them into your company. You can hire as many or as few employees as you need.

Remember, when you're outsourcing market research with Integrated Office Solutions, you always have the final decision.

A market researcher in the west can expect an average salary of $50K+/yr. This is simply unaffordable for many small businesses who are just starting out. Offshoring market research is a much cheaper alternative, allowing you to conduct market research without compromising on quality.

Why Outsource?

Cost reduction is not the only reason why many companies are outsourcing market research. Other benefits of market research BPO include increased efficiency, reduced business risk and the ability to get work done 24/7.

Increased efficiency

The biggest advantage of market research BPO is getting access to a team of pre-trained and qualified experts who can get more work done in less time. These professionals have their own methods and ways of conducting market research and delivering the results to your company, so you can rest assured things will go smoothly.

Reduced business risk

Outsourcing market research to the Philippines vastly reduces labour costs and overheads. As a result, you can benefit from reduced business risk.

Work to any schedule

When outsourcing market research to the Philippines, you have the added advantage of making use of the full 24 hour day. While you sleep your offshore team will be hard at work, meaning you can have your business running 24/7.

The Philippines is known for its highly educated population, high literacy rate and English skills. Perhaps this is why it has become a leading destination for market research BPO. Outsourcing market research may seem intimidating at first, but it can be a great way of helping your business grow.

Contact us today to find out how Integrated Office Solutions can help you save time and money through market research BPO.

Integrated Office Solutions have the experience and the track record to help you find your ideal team members to help you and your business scale.

Talk to us and Optimise your business today!

Why build your own offshore team?

Increase productivity

Your offshore team operates in the time zone you prefer, allowing you to extend business hours and meet shorter turnaround times.

Focus on your core competency

It’s easy to get caught up with the daily, low value tasks; allow your onshore team to focus on their core skills and high value tasks like sales!

Reduced costs

Maximise the Philippines’ lower labor costs while legally reducing tax allowing you to scale your business.

 

Why partner with Integrated Office Solutions Inc.?

Proven track record

We have been operating since 2008 and we have been growing since, so we know what it’s like.

Our values

We’re family oriented and really take care of our team. Our low attrition rate says it all.

Boutique and personalized management

Our directors came from varying industries, so we bring a wealth of experience to help you every step of the way. We don’t do blanket approaches because we know each company has different needs.

 

WHAT OUR PARTNERS SAY...

We pride ourselves on producing outstanding results and constant growth for our trusted partners. Our partners are happy with their decision to utilise BPO services and impressed by the quality of work provided by their remote employees in the Philippines.

Frequently Asked Questions

My team member is sick or has an emergency and can’t report to work.

We require your team members to notify his/her line manager if they will not be able to report to work or will be late. In the event that they are unable to notify their line manager, they can reach out to us so we can notify you accordingly.

My team member would like to take time off, who approves this?

You or your team member’s direct line manager should approve their leave. Your team member would then have to notify the Integrated Office Solutions team of the dates they would be on leave for accurate pay.

My team member lost a family member, how is this handled?

Integrated Office Solutions is compliant to government regulations. If your team member experiences the loss of an immediate family member (including spouse’s, if married), they are given 3 days per year as Bereavement Leave to allow them to be with family.

How many leave credits does my team member have?

We believe and promote work life balance – your team member has 20 leave credits a year (prorated from their start date) that they can either use for holidays or sick leave.

MATERNITY AND PATERNITY LEAVE


My team member is pregnant or is due to deliver a baby soon and can’t report to work.

Integrated Office Solutions is compliant with government regulations and grants maternity leaves to all pregnant female members to enable her to recover from childbirth and/or to have time to nurse her newly born child. We require your team members to notify us as soon as pregnancy is confirmed so we can provide necessary documents for the benefit and to notify you, so you are able to plan ahead. 105 days of maternity leave will be granted to a qualified female member for live childbirth regardless the mode of delivery and frequency. The law also grants qualified female member the option to extend for an additional 30 days without pay. An additional 15 days paid leave is also granted if the female member qualifies as a solo parent.

Who will be responsible for the payment of the team member which is under maternity leave?

Your female team member shall receive full pay which consist of SSS maternity benefits computed based on their average daily salary credit and the salary differential to be paid by the employer, if any.

My male team member's partner will soon deliver a baby and would like to take a leave.

Your male team member is entitled to 7 days paternity leave in the event of his partner's childbirth to enable him to lend support to his partner during the period of recovery and/or nursing of his newly-born child. Your male team member is entitled to 7 days paternity leave in the event of his partner's childbirth to enable him to lend support to his partner during the period of recovery and/or nursing of his newly-born child.

Who will be responsible for the payment of the team member which is under paternity leave?

This will be shouldered by the employer.

PERFORMANCE APPRAISALS


How is performance managed and pay appraisals happen?

Your team member’s direct line manager should track performance. We will supplement it by sending you a document containing observable behaviours like attendance, punctuality, work ethic, etc. Pay appraisals happen once a year, ideally during their anniversary month but it can be aligned to your performance cycle. Just let us know what your cycle is and we’ll work around it.

I want to give my team member a pay increase, how should I go about it?

Let us know by how much and the date that it is effective from. Should you need to know what the prevailing market value is, let us know so we can help you.

PUBLIC HOLIDAYS


It’s a public holiday in the country in which my team member reports, our organisation is closed for business today, what happens to my team member?

This is entirely up to you. They can report to work or take the day off. If you decide to have them take the day off, it will be deducted from their leave entitlement.

It is a Filipino public holiday and our domestic team has to report to work, what happens to my team member?

This is entirely up to you. If your team member reports to work, they would be entitled to holiday premium pay. How we handle leave for each placement is communicated when we advertise for each role. Each role may have a separate requirement. For example, a support or service team member may handle duties that require alignment to your local holidays required compared to IT developers who are project based and do not need to.

SEPARATION OR REDUNDANCY


Our company is restructuring and we don’t have enough work to send our offshore team member. How do we go about this?

You have the option of separating with your team member due to redundancy. This, however involves additional cost. The team member will be entitled to a month’s salary for every year of service and a fraction of six (6) months is considered a year. Your team member needs to be notified at least 30 days before their last day of work.